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Case study · Education Services

Admin, agent and management panels for BAPO

Internal panels that let administrators, agents and managers run daily operations on one connected system.

Client
BAPO
Industry
Education Services
Year
2026
Duration
Part of the BAPO ecosystem
Location
Bangladesh
Internal panels
3
Shared operations view
1
Workflow built in
CRM

The challenge

Agents, managers and administrators each need different tools and permissions, yet all of them work on the same applicants, cases and documents.

Our solution

BAPO Admin, the BAPO Agent Team Panel and the BAPO Management Portal give each team role-based access to shared data, with CRM-style workflows for following up on every case.

Project history

  1. Panel

    BAPO Admin

    Central administration and settings.

  2. Panel

    BAPO Agent Team Panel

    Case management for agents.

  3. Panel

    BAPO Management Portal

    Oversight and reporting for management.

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